𝕄𝕚𝕔𝕙𝕒𝕖𝕝 𝕂𝕖𝕟𝕟𝕖𝕕𝕪
Software Developer
Experienced full-stack software developer with 10 years experience of windows and web programming techniques, including C#, MVC, SQL and Data Migration
Family is the most important thing in the world; we’ve been on the wrong side of heartbreak too many times, but it's that experience that gives us the strength and determination to strive to do better every day.
Michael Kennedy
Blog Experience
We're only Human

We're only Human

Posted on 30/01/2012
There’s no doubt that software development and I.T. in general has come a long way in the last 10 years.  But the one thing that doesn’t seem to have improved much is the perception of companies from the point of an employee or client.

Too often a company (and sometimes its employees) can come across as very inhuman; this is a problem inherent to email communication.  It’s easy to forget that there’s a real person at the end of an email address.  Conversely it’s easy to ignore emails when the workload is high which from a clients’ perspective exasperates the situation.

All this asks the question, is email really the best way of communicating with clients? Yes it’s quicker, easier and unlike a phone call you can deal with it at a time when it’s convenient to you (for the most part).  But there are still times when it’s simpler to pick up the phone instead of writing an email, particularly within a business environment where emails have to be worded perfectly.

So how does a company make themselves appear more human?  For me personal information is key, it’s much easier to communicate with someone if you know a little about them, it doesn’t have to be much, nor does it need to be anything important, just enough as a reminder that there are actually real people behind the website you’re viewing, or the email you’re writing.

Some companies have already taken steps to rectify this by adding our staff sections to their websites, but these can often come across as forced.  Others have taken steps of blogging on a more personal level, Microsoft and the BBC have taken steps in this direction.  It doesn’t have to be much, too much information can still be a bad thing.  But in a corporate world where everything tends to be formal, a little informal information or discussion can be a good thing, after all - we're only human.